Terms and Conditions
revised April 14 2025
Return Policy - General
Returns and exchanges are handled on a case by case basis with the following to be used as a guideline. Please keep in mind we are not a large enterprise, and not in the business of renting out products. We believe the below criteria will suffice for an honest customer and merchant relationship.
Return Policy section 1.
Return Policy - Dependabilt and Sawtooth Rifles Products
Return Policy subsection 1.1
Reason for RMA Request
product defect
product damaged during delivery
fitment issue when used as designed
Solutions
Option of replacement -
1. customer submits photographic proof of issue by email
2. replacement sent and return label for original product issued
3. customer uses provided return label to send back original product
Steps for a full refund -
1. customer submits photographic proof of issue
2. return label is issued
3. customer packages the product with care so it does not get further damaged during shipping and ships with provided label back to Sawtooth Rifles
4. full refund of product and shipping costs is initiated after part is received by Sawtooth Rifles.
Return Policy subsection 1.2.
Reason for RMA Request
ordered the wrong part
changed mind
no longer needs part
Product Condition
has not been installed
has not been used
is not marred from installation or use
has not been altered
is 100% resaleable as new condition
Solutions
Exchange for another part -
due to the inability to account for price differences in most cases, exchange requests are handled as a return and new order. In the interest of getting you the part you need without further delays, a new order is recommended and independent of your return.
Steps for a partial refund -
1. customer submits photographic proof of part condition showing multiple surfaces by email
2. customer is authorized return at their own shipping expense or issued a return label with $10 return shipping deducted from eventual refund
3. customer packages the part with care so it can be shipped to arrive in above resaleable condition and ships product back to Sawtooth Rifles, forwarding tracking number by email
4. refund of product cost (but not original shipping costs or return shipping costs) is initiated after part is received in above resaleable condition by Sawtooth Rifles
Return Policy subsection 1.3.
Reason for RMA Request
ordered the wrong part
changed mind
no longer needs part
Product Condition
has been installed
has been used
is marred from installation or use
has been altered
is not resaleable as new condition
Solutions
Returns will not be accepted. If a return is authorized under the assumption that product is in the condition required for Return Policy subsection 1.2 and received in such condition that it is not 100% resaleable, no refund will be issued. The customer will be given the option to pay for shipping the product a second time or surrendering it to the scrap bin.
RMA Requests - submit to info@sawtoothrifles.com
Shipping of Authorized Returns
Please ship authorized returns to Sawtooth Rifles LLC, 12098 S 4000 W, Riverton UT 84096. Insurance is recommended. Please pass along a tracking number as soon as possible.
Return Policy section 2.
Return Policy - Items sold by Sawtooth Rifles but manufactured by another company
Merchandise Returns - for products manufactured by other companies and purchased from Sawtooth Rifles
Firearms and Suppressors
All Sales are Final. No Returns. No Exceptions
Accessories and other merchandise
Unsatisfied with an item? We believe in the products we sell, so if you are unsatisfied with a product we sell, and you can give us in writing a compelling reason why, we may grant a Return Merchandise Authorization (RMA). Returned merchandise must be received by Sawtooth Rifles LLC in new, and resalable condition with all original packaging and documentation. This offer is extended through 30days after delivery of said goods. Please send your RMA requests to the e-mail address below, and if you do not hear from us within 24 hours please follow up with a phone call. If a RMA is approved, return shipping is the responsibility of the customer unless otherwise expressed in writing by Sawtooth Rifles LLC. The purchase price, minus any shipping charges incurred by Sawtooth Rifles, and a 10% restocking fee for any items over $500, will be returned through the same method of payment as the purchase in a timely fashion after receipt of the returned merchandise in the above required condition. Optics returned with any factory packaging seal cut or removed will incur an additional 5% restocking fee for 15% total. If returned merchandise is not received in the above required condition, we will not accept it or issue a refund, and it will be returned to the customer with additional shipping expenses. Please be advised that this process may take several days for funds to transfer once a return is accepted.
Defective/Faulty Item - In the rare case that merchandise shows up defective, we will do everything within our ability to supply a replacement in a timely fashion. If a replacement is not available do to supplies on hand or available to us, a full refund will be given upon receipt of the defective merchandise. Please use the email address below to contact us for a RMA and follow up with a phone call if you do not get a response within 24 hours.
Shipping Policy - General
Online sales of items of high value will only be shipped to the cardholder's billing address, with signature required. No exceptions. This policy is needed to protect ourselves against fraudulent activity.
Privacy Policy
Your privacy is important to us. The following describes how your personal information is collected and used by Sawtooth Rifles LLC.
Collection and Use
Your personal identifying information is collected through standard business transactions and communications. Identifying information is also kept in accordance with BATFE record keeping requirements. This information is safeguarded to the best of our abilities.
Sharing
Sawtooth Rifles LLC does not provide your personal information to any third parties unless specifically and officially requested to do so by the BATFE.
Testimonials and Images
Permission to advertise with testimonials and images will be requested from customers and participants before use.
