Terms for Online Sales

Online sales of items of high value will only be shipped to the cardholder's billing address, with signature required. No exceptions. This policy is needed to protect ourselves against fraudulent activity.

Return Policy

Returns and exchanges are handled on a case by case basis with the following to be used as a guideline. Please keep in mind we are not a large enterprise, and not in the business of renting out products. We believe the below criteria will suffice for an honest customer and merchant relationship.

This policy does not apply to our custom rifle projects. Please see our satisfaction guarantee.

Merchandise and Accessory Returns - for purchases from Sawtooth Rifles LLC and through the webstore.

Firearms
We can not take returns on Firearms (including Suppressors). No Exceptions. All Sales are final.

Accessories and other merchandise
Unsatisfied with an item? We believe in the products we sell, so if you are unsatisfied with a product we sell, and you can give us in writing a compelling reason why, we may grant a Return Merchandise Authorization (RMA). Returned merchandise must be received by Sawtooth Rifles LLC in new, and resalable condition with all original packaging and documentation. This offer is extended through 30days after delivery of said goods. Please send your RMA requests to the e-mail address below, and if you do not hear from us within 24 hours please follow up with a phone call. If a RMA is approved, return shipping is the responsibility of the customer unless otherwise expressed in writing by Sawtooth Rifles LLC. The purchase price, minus any shipping charges incurred by Sawtooth Rifles, and a 10% restocking fee for any items over $500, will be returned through the same method of payment as the purchase in a timely fashion after receipt of the returned merchandise in the above required condition. Optics returned with any factory packaging seal cut or removed will incur an additional 5% restocking fee for 15% total. If returned merchandise is not received in the above required condition, we will not accept it, and it will be returned to the customer without payment. Please be advised that this process may take several days for funds to transfer once a return is accepted.

Defective/Faulty Item - In the rare case that merchandise shows up defective, we will do everything within our ability to supply a replacement in a timely fashion. If a replacement is not available do to supplies on hand or available to us, a full refund will be given upon receipt of the defective merchandise. Please use the email address below to contact us for a RMA and follow up with a phone call if you do not get a response within 24 hours.

RMA Requests - submit to [email protected]

Shipping of Authorized Returns
Please ship authorized returns to Sawtooth Rifles LLC, 12098 S 4000 W, Riverton UT 84096. Insurance is recommended. Please pass along a tracking number as soon as possible.

Training Cancellation Policy

Our goal is to provide a beneficial service to all class enrollees for the Sawtooth Rifles Training Clinics. In unforeseen circumstances, the following policies will apply.

In the event that enrollment fails to meet our goals, Sawtooth Rifles may need to cancel a class. Sawtooth Rifles reserves the right to cancel any class that does not meet a four person minimum ten days prior to the first day of instruction. In the case of cancellation for these reasons, registration fees and deposits can be applied to another open class or the fees will be returned in full.

In the event that a student needs to cancel enrollment:

Prior to 14 days before the class, registration fees or deposits may be applied to a future Sawtooth Rifles clinic, or fees collected will be returned after recovering a 10% processing fee due to merchant fees and ancillary costs
Within 14 days of the beginning of class, 25% of the class cost, (or full deposit) will be forfeited. Remaining class costs from a full enrollment will be returned.


In the unlikely event that we would need to cancel a class for safety due to weather conditions, a full refund would be issued if we can not find a time to reschedule or enroll the student in another open class.

Privacy Policy

Your privacy is important to us. The following describes how your personal information is collected and used by Sawtooth Rifles LLC.

Collection and Use
Your personal identifying information is collected through standard business transactions and communications. Identifying information is also kept in accordance with BATFE record keeping requirements. This information is safeguarded to the best of our abilities.

Sharing
Sawtooth Rifles LLC does not provide your personal information to any third parties unless specifically and officially requested to do so by the BATFE.

Testimonials and Images
Permission to advertise with testimonials and images will be requested from customers and participants before use.

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